Terms of service

Terms of Service

About POSHRADS

This store is operated by Heat and Art Ltd. trading as POSHRADS. Company registration number: 14621528. VAT registration number: 435 1995 75. Our office is at 71 Ryeland Way, Kingsnorth, Ashford, Kent, TN25 7FU, United Kingdom.

We supply designer radiators, heated towel rails and heating accessories to domestic and trade customers.

Product information and ordering

Please review the product description, dimensions, finish, heat output, connection requirements and included accessories before ordering. If you need help choosing a product, contact our team before placing your order. Please provide accurate contact and delivery information so we can process your enquiry and order.

Prices and payment

Review the price, available payment options and any delivery charge shown at checkout before submitting your order. For bulk orders or project requirements, contact us to discuss your requirements and any quotation.

Delivery

Standard delivery is free throughout the United Kingdom with no minimum order value. Please contact us about other destinations and product lead times. See our Shipping Policy for further information.

Cancellations, returns and refunds

Our Refund Policy explains how to cancel eligible orders, arrange returns and report delivery problems or faulty goods. Nothing in these terms excludes or limits your statutory consumer rights.

Privacy

Our Privacy Policy explains how personal information is handled when you use this store or contact us.

Questions and complaints

Please contact info@poshrads.co.uk or call +44 7729 799515, Monday–Friday, 09:00–17:00 (UK time). Include your order reference and details of the issue so our team can investigate and help resolve it.