Refund policy

Returns & Refunds

Thank you for shopping with POSHRADS (Heat and Art Ltd.). If you have a problem with your purchase, our team is here to help.

Cancelling an online order

For eligible online purchases, tell us within 14 calendar days of receiving your goods that you wish to cancel. You then have a further 14 days to return them. Contact info@poshrads.co.uk or +44 7729 799515 with your order reference or proof of purchase.

Returning your item

Please contact us for return instructions and the correct return address. Pack the item securely, using its original packaging where possible. For a change-of-mind return, you are responsible for the return delivery cost. Please retain proof of dispatch.

Refunds

We inspect returned goods and notify you of the outcome. Refunds are made to the original payment method within 14 days of receiving the return or evidence of its dispatch, whichever is earlier. Your bank may take additional time to show the credit. Where required, we refund the standard outbound delivery cost. We do not charge a restocking fee for a statutory cancellation, but a deduction may apply for handling beyond what is necessary to inspect the goods.

Damaged, faulty or incorrect goods

Please report visible delivery issues as soon as possible, preferably within three calendar days, and include your order reference and photographs where helpful. This reporting request does not reduce your statutory rights. Contact us so we can arrange the appropriate remedy and return arrangements for faulty or misdescribed goods.

Personalised and bespoke goods

The change-of-mind cancellation right may not apply to goods made to your specifications or clearly personalised. Your statutory rights for faulty or misdescribed goods still apply.

Contact

POSHRADS, Heat and Art Ltd.
Email: info@poshrads.co.uk
Phone: +44 7729 799515
Monday–Friday, 09:00–17:00 (UK time).